BT Accounts

[Tricky]

*not biting  

Nice one Mr Mansfield. A good result! Thanks for letting us know.

[Rachael]

Well done Mr Mansfield!!

I take it upon myself to presume your  "generous" credit to your account was substancialy more than the cost of the paper and the stamp to write to them??? (and the interest you would have accumilated!!'>

Only teasing Tricky, ..................honest!!

[Mr Mansfield]

Tricky,you asked me to let you know the response I got from BT.

I wrote directly to the Chief executive/Chairman of BT-Ben Verwaayen.

Today I received a most courteous reply with an apology, together with a very generous goodwill payment in the form of a credit on my account. So I am very happy that the matter has been resolved to my satisfaction.

It just goes to show, if you complain to the Top Man or Woman, you can be sure that area managers jump to it!


Well done BT and thank you

[Rachael]

* Rachael makes note only  to post AFTER  having a drink and not before (she often gets a sense of humour then!!'>

 

 

 

[Tricky]

Sorry for the double-post.

It's outrageous that BT first offered to credit Mr Mansfields account with the overpayment - before giving a refund.

I think I missed this point in the original post. It's the bit which would have made me most angry thinking about it.

[Tricky]

Hi Rachel

I don't have "tooooooooo much money" and of course £250 is a lot of money. I also would be angry if this money was taken from my account. (I have had similar errors)

You are also right when you say that these mistakes should be acknowledged.

If Mr Mansfield had gone overdrawn and had to pay bank charges then, obviously, that would be a different matter.
I personally didn't get that from the original post and again I have been a victim of this to! (not from BT though)

Mr Mansfield had his money returned so that was the important thing. I was (perhaps stupidly) having fun with the 'how much interest have I lost' line which everyone seems to mention on these sort of occurences.


Sorry Mr Mansfield. No offence meant and good luck with BT. Please let us all know what response you get.


*makes note not to post after a drink again!

[Rachael]

Tricky, you must have tooooooooo much money, because I would personaly feel the same as Mr Mansfield!!

£250 pounds is a lot of money to me, and if someone took that amount of money out of my bank then I would angry.

What about if Mr Mansfield has gone overdrawn in the process of BTs' mistake??  What are the current charges for unauthorised overdrafts??  I think they are a substantial amount per day/week?

Make light of the situation as you will Tricky, but if no one complains, then how can these big companies learn from mistakes and put things right!!  Mr Mansfield may be a small fish in a big pond where customers are concerned with BT, but this is where it starts and this is why people take their buisness elsewhere.

If Mr Mansfield gets a result or even a proper acknowlegement for their mistakes, then I think the cost of the stamp and the paper would be money well spent , or do you really think he should   have rolled over and just accepted it perhaps???

Mr Mansfield obviously has the ability and is fortunate to be able to sort these problems out, but what if this was some person who is unable to do so for whatever reason (there are too many reasons to list  why a person may not be able to, but think logical, you cannot take it for granted that everyone has the ability to sort their day to day finances out), then effectively it could turn something into a downward spiral and people can get themselves into a real financial and emotianal rut!

Good Luck Mr Mansfield!

Rant over!

[Tricky]

'> Good rant!

Just out of interest (no pun intended! ) - how long was the money out of your account? and from what sort of account?

I mean saving £250 at 5.12% interest (Halifax High Interest Current Account) I think works out at just over a £1 per month.

How much was your paper/envelope/stamp and time worth to get it back?


"It's good to talk..!"


 

[Mr Mansfield]

I recently checked my bank statement to see that £250.00 had been taken by direct debit by BT...my account was in credit.

I rang BT and after about half an hour, pressing this that and the other button, I managed to speak to a human being, first in India and after that individual gave up trying to help me he transferred me to an assistant in the UK. 50 after my original call it was finally accepted by BT that an error had been made.
They offered to credit my account with the £250.00..."no you wont" I replied and told them that I want my money back, together with interest that I would have otherwise have gained had the money remained in my account.

I was told that payment of interest was not possible.

I received the refund today, saying Dear Customer, our records show you have recently overpaid your account, here is a refund etc.

No apology and no interest...so much for customer care and concern!

I have written today to the Chief Executive of BT Vent my feeling.....in vain perhaps?